Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at jagodiamond.com we collect the following personal information about you:

• Name

• Date of Birth

• Billing and Delivery Address

• Telephone Number

• Email Address*

• Items ordered

*We also collect your email address when you opt in to join our newsletter.

When else may my information get collected?

Information regarding your visit to jagodiamond.com may be collected by Jago Diamond or third party providers of advertisements. This includes:

• Your location geographically

• Your browser

• Your device type

• How you were referred to us

• Search terms you used to get to us

• What you browsed on the website

• How long you stayed on the website for

We want you to have a great shopping experience at jagodiamond.com so we use your personal information to make it easy for you to browse and place an order.

We may use your information in the ways below:

• To process your order, we need to take payment details and know where to deliver your jewellery.

• Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.

• Information regarding your visit to jagodiamond.com including what you have browsed or bought is used to improve your experience on our website.

• Managing your order – you’ll need an email address and password to place an order, view any past orders and edit your personal information.

We may also contact contact you via the below channels:

Email

We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Jago Diamond to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners assisting in the delivery of your jewellery will send you an email with tracking information so you can see where in transit your item is.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with Jago Diamond news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.

Phone

If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.

If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.

Social Media

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

Our website uses cookies to identify your computer and recognise you from other users to improve your experience. Our Cookie Policy is available to view here.

You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to info@jagodiamond.com

If you are not satisfied with the way we use your personal information, you have the right to make a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO) https://ico.org.uk/